Complaints procedure

We are strict in providing an efficient service to the public. In the event you are unhappy standard of service we provided, we would like to be notified to ensure we can improve our service in the future.

To make a complaint:

1/ Contact the staff member who handled your enquiry (if you have their email or phone number) if you do not have their contact details please use the contact us form in the contact us page. Please include a description to your complaint.

If you are unhappy with the response received, then you can contact our admin team who will send your complaint to the manager for investigation: